a) If you encounter problems when using the Service, you must contact us by one of the option proposed at the end of these Terms.
b) The law provides that you can cancel the contract with EU Paymentz after sending a Transaction. This rescission right is valid fourteen (14) days after the dispatch of the Transaction
or until the contract comes to an end because of our payment of the amount paid to the Beneficiary, if this occurs earlier. If, under this article, you exercise your right of cancellation, we can apply a cancellation fee.
c) If, under this article, you want to exercise your right of cancellation, you must send a written request by one of the means proposed at the end of these Terms, indicating your full name and address, telephone number and the reference number of the Transaction, the Transaction amount
and the reason for the claim.
d) The refund will be credited on the option of payment which served to finance the Transaction and in the same currency. No adjustment will be payable in respect of currency fluctuation which may have occurred in the meantime.
OR
We do not refund your transaction.
